Jenne Launches Avaya IP Office Workshop for End Users

Jenne Inc. will launch a virtual instructor-led workshop through its training program, Jenne University.

The class, Jenne University Avaya IP Office End-User Basic Administration Certification Workshop, will be a two-day interactive course designed for Avaya end users with IP Office administrative rights.

Participants will learn how to connect to IP Office using IP Office Web Manager and perform basic administrative duties. Ray Stephens, one of Jenne’s Avaya certified instructors, will lead the course and take participants through a wide range of informative and valuable topics. Examples include learning how to use the Avaya web management interface, creating physical and phantom users, button programming, creating and modifying groups, establishing incoming call routes and time profiles, setting user rights, developing short codes, exploring system settings, working with SoftConsole and understanding hot desking and licensing.

“Jenne has been an ALPP award winning training partner with Avaya for nearly 15 years,” said Jim Karaffa, senior director of training and technical services at Jenne. “We are pleased to now be able to offer Avaya end users this same award-winning training. This training was developed in response to requests by our partners on behalf of their customers, the end user. End users are becoming more acclimated to the programming of their solutions and are taking ownership of their communication options.”

The first workshop will take place May 29-30. The Tuesday session will run from 10 a.m. to 4 p.m., and Wednesday will run from 10 a.m. to 2 p.m. An additional 30-45 minutes of testing will take place on Wednesday, as all students will prepare for and take a certification exam on the last day of class.

To participate, students must have three (3) Avaya 96xx series IP phones, internet access with DHCP to the public internet for phone and lab environments and administrative privileges on their PC. The training cost for each student seat is $495. No prior experience with the Avaya IP Office or other phone systems is required to attend, the company said.