Newegg, a tech-focused e-retailer in North America, has entered into a strategic partnership with ibex, a digital CX firm with a reach throughout North America, Europe and Asia. Under the terms of the agreement, ibex will collaborate with Newegg’s in-house customer service outsourcing operation, Newegg Bridge, to foster lead generation for the targeted sale of telecommunications products and services.
“We see a great opportunity for ibex to cultivate strong customer acquisition with this collaboration,” said Joshua Mendoza, Executive Director of Newegg Bridge. “Our ability to target customers at key points in the online shopping process enables us to screen leads at a granular level, ensuring the quality of leads we provide to ibex will be unparalleled.”
ibex offers CX solutions across the customer lifecycle, featuring a sophisticated digital customer acquisition division with a history of success in selling products and services for major telecommunications brands. ibex also develops technology solutions for social reputation management, CX surveys, and end-to-end contact center performance. This initial phase of the ibex/Newegg collaboration will explore new avenues for customer acquisition and revenue generation for both companies.
“We have over a decade of experience driving sales and LTV for major telecom brands across the U.S.,” said Jeff Cox, President of ibex Digital. “From our digital acquisition technologies to our contact center sales agents, we have a deep understanding of the market segment and we’re excited at the opportunity to work with Newegg.”
Launched in June of 2020, Newegg Bridge offers customer-centric solutions to companies of all sizes. The organization offers a range of outsourced customer service capabilities, including full omnichannel customer support management, social media monitoring and technologies as a service. Flexible pricing options include dedicated, shared and blended solutions to cater to the specific needs and budget requirements of each client.