Northern Virginia-based nexVortex has launched cloudQ, a hosted, Web-based, inbound contact center solution for small- to medium-sized organizations.
cloudQ, available via channel partners, uses a portal-based interface and does not require any plugins or special downloads. It provides comprehensive reporting of both service metrics and agent performance, for real-time business intelligence into the center’s daily operations. It’s also fully integrated with nexVortex’s SIP Trunking service for connectivity, offering a single management interface.
“nexVortex cloudQ extends our award-winning SIP Trunking service down to the agent’s desk,” said Wes Rogers, COO of nexVortex. “cloudQ’s Web-based interface is both intuitive and easy-to-use, allowing supervisors and managers to focus on serving the caller instead of running the system, which is what it’s all about—serving the customer. We’re very excited about this new offering and our clients are, too.”
Other features include secure, encrypted voice and data connections, and advanced features like queue voicemail and call recording.
“[We have] had a long relationship with nexVortex and has selected cloudQ to replace our existing application,” said John Wells, of High Power Technical Services, a regional service provider for DISH Network. “cloudQ packs a lot of functionality into a very friendly user interface, and because it’s Web-based, we don’t have to worry about on-premises upgrades and system management. nexVortex takes care of all that.”
