Ooma Inc., a smart communications platform for businesses and consumers, announced it is offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service (UCaaS) and UJET’s contact center as a service (CCaaS) cloud-based platforms.
UJET, Inc. (https://ujet.cx/) is a cloud contact center platform for smartphone era customer experience (CX) management, unifying the handling of inbound and outbound contacts across sales, marketing and support. Powered by an elastic CCaaS tenant, at up to 22,000 agents globally, UJET is trusted by customer-centric enterprises to orchestrate customer experiences that are predictive, contextual and conversational.
Ooma Enterprise (https://www.ooma.com/enterprise-communications/) is a robust UCaaS platform with open APIs that enable partners and end customers to integrate unified communications into their mission-critical applications.
Ooma will now offer UJET contact center seats (https://www.ooma.com/business/contact-center/) as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for both services. In addition, UJET will deliver referrals to Ooma when UJET clients or prospects need UCaaS infrastructure.
