ShoreTel has launched the cordless ShoreTel IP 930D DECT phone, as well as enhanced diagnostics and monitoring capabilities for administrators via ShoreTel Director, available via channel partners.
The ShoreTel IP 930D cordless phone offers in-building roaming capabilities, particularly suited for verticals like healthcare, retail and manufacturing that require onsite mobility without cellular connectivity.
It comes with all of the features of ShoreTel IP desk phones, such as enterprise directory access and multiple line appearances, the company said. So, ShoreTel users can step away from their desk and continue managing incoming inquiries or monitor shared extensions.
“We selected the ShoreTel IP 930D phone because we have employees who are always away from their desks, but still need to stay connected,” said Kristopher Wilson, program manager at ShoreTel customer Anderson & Wood Construction. “The benefits we have seen are quicker response time, better phone call clarity, and mobility. I would definitely recommend DECT phones to other businesses that need mobility integrated into their land lines or need to communicate with roaming employees throughout their facilities. The call quality and clarity is fantastic.”
The diagnostic and monitoring capabilities within ShoreTel’s Web-based system management application, ShoreTel Director, enables administrators to identify and resolve network issues to ensure voice and unified communications applications performance measures are met throughout an enterprise.
The diagnostics and monitoring interface provides visibility across the system with relevant information consolidated and collected in performance reports, which can be generated from any location using a PC, Mac or iPad.
“Diagnostics and monitoring is a critical component for all unified communications applications,” said Don Joos, senior vice president of business operations at ShoreTel. “This leads to faster resolution of network issues, which further lowers total cost of ownership.”
