Tone Software has announced the ReliaTel as a Service cloud-based unified communications service assurance solution.
Channel partners and service providers are increasingly delivering communications solutions via cloud-driven UC as-a-service (UCaaS) deployment models that provide significant financial and operational efficiencies for clients. But assuring the service levels of these offerings via traditional premise-based monitoring technologies typically requires significant investment that can erode profit margins and burden providers with overhead expenses that must be recouped by passing those costs downstream. Also, most UC management tools offer only a one-size-fits-all set of analytics within standardized graphics and views.
ReliaTel as a Service offers cloud-based deployment that better aligns technically and commercially with cloud-consumed UC, with a pay-as-you-go licensing model.
ReliaTel’s Executive Dashboards empower partners and providers to deliver business-specific intelligence in a truly customized view that is more meaningful and valuable to each specific partner and client. It also features ReliaTel’s Visual360 graphical management portal, deep visibility across most flavors of communication technology, and the ability to visualize Cisco NetFlow data.
“The channel today is all about empowering the customer journey and one size fits all solutions are no longer sufficient to drive success,” said Perry King, director of product management for Tone. “ReliaTel as a Service is a highly versatile solution that meshes perfectly with today’s cloud-delivered UC, and enables partners and providers to better engage their clients, win more deals, reduce churn and increase service profits through cost effective, customizable, cloud-based UC management.”
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