Tone Software has announced ReliaTel Executive Dashboards, which provide customizable, business-specific views of the operational information for unified communications that’s the most impactful to customers’ business.
Executives, operations teams, and UC administrators can choose the specific data to display, and how to display it, to provide meaningful on-demand views of how UC quality, performance and service levels are affecting critical business processes.
Increasingly, UC&C is at the heart of both internal team collaboration and productivity, as well as the critical customer and client journeys that drive revenue growth for a business. As those UC&C technologies become more deeply entrenched, the need to continuously understand the impact of UC operational processes on the success of the business has grown exponentially. ReliaTel Executive Dashboards address this growing need with re-imagined capabilities to choose and create strategic, business-specific views that clearly show the assets, resources, conditions and KPIs that are most meaningful and critical to ensure optimum, uncompromised communications services for that particular business.
“Knowing that traffic is spiking or quality is degrading at a particular location is helpful, but how do those conditions impact your business?” said Perry King, director of product management for Tone. “Does that traffic spike prevent your customers from placing orders? Does that quality issue mean your teams can’t collaborate or communicate successfully with customers? Those are the business-impactful answers you need from your UC service management system. Those are the answers ReliaTel Executive Dashboards will provide.”
While customizable dashboards are not a new concept, most UC management tools have limited capabilities to represent only UC analytics and data collected directly by the tool, within standardized charts and graphs. This one size fits all approach often delivers minimal value to the user, lacking any business-specific intelligence that can influence informed decision-making without considerable additional research. The ReliaTel Dashboards enable users to incorporate external data from other tools, applications and ticketing systems, to provide meaningful correlation of operational data and visual representations that directly relate to the users’ specific business conditions, processes, operational thresholds and policies.
“Imagine a service provider having the option to easily provide their client with a custom view of that clients’ operational environment, clearly showing critical services are up and operating optimally, based on the management services the provider delivers,” said Perry. “That kind of business-specific value gives the Provider a unique competitive advantage to engage their clients, win more deals, reduce client churn, and increase service profits – that’s the advantage ReliaTel Executive Dashboards deliver.”
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