Unified Office is extending its Total Connect Now Dental Management Suite (TCNDMS) service to include a new Virtual Communications Console (TCNVCC), an operator console that integrates with leading dental practice management software solutions.
Based on Total Connect Now (TCN), TCNVCC enables dental practices to create and modify unique workflow choreography and to create a virtual office communications environment, in addition to providing performance analytics and automated appointment confirmation and scheduling. Dental practices realize cost savings experienced over other options from eliminating the need for costly legacy T1 lines and/or MPLS circuits.
All of this is delivered in the form of a managed service where Unified Office takes responsibility for all customer services, 24×7. Dental office staff can now easily forward calls to different locations at different times of the day in order to keep up with their mobile workforce that frequently moves between multiple offices or even within the same office. TCNVCC provides an easy to use centralized administration solution for their communications systems across all of their offices that can be accessed by the device of their choice no matter whey happen to be.
TCN is an easy to use managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools into a seamless, high quality, reliable communications service that can be configured to meet the unique needs of any business. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, along with on-demand and scheduled reporting, and real-time analytics for any single or multilocation business. All of this can be viewed, configured and accessed remotely via the Unified Office fully integrated TCN Operational Management Suite (TCNOMS) web-enabled portal on any device.