UPSTACK, an advisory platform for digital infrastructure, published its 2023 Annual Report, in which it reviewed it performance and milestones in the past year. In particular, the company noted “significant” growth across key measures, in addition to recognition for its influence and innovation in helping businesses source and manage technology.
Closing the year, the company reported that it serves more than 6,500 customers – from enterprises to SMBs across a range of industries – with more than $550 million in annual technology spend under management.
“2023 was a transformative year for UPSTACK in many ways,” noted company founder and CEO, Christopher Trapp. “Amid a time of macro uncertainty in the financial markets, ongoing supply chain constraints and changes in end user behavior, our customers turned to UPSTACK to optimize their digital infrastructure to create business opportunities and competitive advantage. The rapidly growing UPSTACK team did what they do best — evolved their capabilities to tackle a myriad of challenges both big and small — while staying true to our mission and our unwavering commitment to customer excellence, all with the highest of integrity.”
UPSTACK’s commitment to customer excellence is demonstrated by several key metrics, including:
- An “excellent” customer net promoter score of 83.
- Over 3,600 successful client engagements.
- 32.41 percent average savings per customer.
“As a Customer Experience company, there is nothing more important than customer satisfaction and the value we bring in our efforts on behalf of our customers,” said UPSTACK EVP & co-head of customer experience, J.R. Vernick. “No matter what, our CX team is here to support the customer every step of the way — from providing recommendations and account management to ensuring a successful delivery of solutions and continued customer support, UPSTACK delivers the best possible service experience.”
To view the UPSTACK Annual Report 2023, click here.
To become an UPSTACK partner, click here.
