Voyant has announced a number of user experience advancements for its UCaaS customer and partner portals. The portals have been designed to increase teamwork, accessibility, responsiveness and productivity.
The Voyant Customer Administration Portal allows customers to manage nearly every aspect of their PBX, and has full support for Poly devices as well as the Voyant Connect desktop and mobile clients for calling, instant messaging, conferencing and file sharing.
Plus, customers can now license a new Premium Call Center for DNIS routing, skills-based agent routing, and call disposition codes. Two new connected line services were also added to help deliver the correct caller ID information and allow users to restrict their caller ID display when making a call. And Anywhere Extra Locations let customers add additional numbers as new locations that will ring along with the main number. In addition, users can use their mobile client to make a PSTN call-through call, displaying their business ID instead of a mobile number.
The Voyant Atlas customer lifecycle management portal for partners also makes it easy for resellers to own every aspect of their relationship with their end customers, including branding, ordering, provisioning, automated porting and customer management.
Poly VVX x50 devices are now available for ordering in Atlas. A daily local number porting (LNP) report for current port orders can now be downloaded from Atlas making it easier for resellers to manage and track their number porting requests. And partners will now receive an invoice email notification when customers’ invoices are ready to download.