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Wednesday, April 14, 2021

Windstream Adds Enhancements to OfficeSuite UC

Windstream Enterprise has released new enhancements to its industry-leading OfficeSuite UC contact center services.

The newest features allow organizations of all sizes, including small businesses and retail environments, to more easily execute intelligent outbound calling campaigns, so they can efficiently connect with and manage their customer interactions.

OfficeSuite UC is a best-in-class cloud-based solution that blends user-centric design with advanced technology. WE’s services are fully integrated with OfficeSuite UC, giving businesses a complete array of voice and collaboration features that can be tailored to the unique needs of any organization, and can easily scale to 20,000 users. With the enhancements announced today, in addition to using OfficeSuite UC CCS to queue calls and chats, view live and historical agent activity, and record calls to enhance customers’ experiences, businesses can also upload lists and run automated outbound calling campaigns.

Also, as part of the OfficeSuite UC CCS upgrades, businesses can create list-driven campaigns that include reusable calling lists, calling windows by dates and times, automated rescheduling of unsuccessful call attempts, and round-robin call distribution among the agents assigned to the campaign.

To help companies achieve their contact center metrics, OfficeSuite UC gives agents an integrated, tailored call wrap-up form that they can use to score the call or input customer information for future use. Additionally, OfficeSuite UC enables post-call surveys from customers, giving businesses insight into their service, information and effectiveness.

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