Zappix and Fonative Team Up To Deliver Secure Next-Gen Self-Service Technology To Contact Centers

Zappix and Fonative have teamed up to provide new services for contact centers. The two companies are now working together to bring advanced and compliant voice communications to the customer service, support and contact center market.

Fonative’s carrier-grade CPaaS platform supports leading North American call centers that focus on healthcare-related and financial activities. Businesses are turning to Fonative to meet and maintain the stringent and ever-evolving legal and industry compliance requirements surrounding the nexus of communications and data privacy. Zappix mobile on-demand customer service solutions are also helping businesses looking to make the transition to digital transformation and secure systems.

As contact centers continue adapting to the impact of COVID-19 and beyond, the shifting of sensitive customer queries away from a live agent to automated systems like Zappix IVA tools clears the way for compliance as well as increased customer satisfaction. Together, Zappix visual IVR self-service tools and Fonative’s best in class, HIPAA and PCI compliant communications deliver the solid foundation businesses must build on for success both today and into the future.