ANPI has unveiled Atlas, a platform for providing visibility and process management for hosted unified communications (UC). Atlas is geared to provide ANPI sales channels the abilityto track and monitor the entire sales, installation and service process for ANPI customers, from quote to installation to customer care solutions.
Atlas includes a quoting and order management system for ANPI sales channels to build custom packages matching customer requirements. After a proposal is accepted, the agent or salesperson can track the equipment delivery, provisioning activity and final turn-up of the service. Atlas also provides visibility into customer care as questions arise or trouble tickets are created.
For ANPI Premier Partner members, Atlas will provide visibility into the entire customer lifecycle, from quote to cash to maintenance. Atlas allows agents and sales personnel to follow up with customers on everything from phone orders to number porting status to installation dates; and Atlas will send customers automated notifications keeping them up to date on the installation process.
“We have built a portal for the ANPI Premier Partners that is truly breakthrough, and provides them the tools to be successful,” stated Mike Cromwell, ANPI chief sales officer. “Atlas gives them the power to manage every aspect of the sales process in one convenient place so they can easily make, and exceed their sales goals and ultimately deliver an exceptional experience for their customers.”
The ANPI VIP hosted UC solution provides PBX functionality, integrated mobility, desktop and content sharing, Web meetings and video conferencing, call recording, hosted fax, chat and presence. ANPI also offers a widget-based customer administration portal that provides access to the entire system and all user features.
And, ANPI offers the UC solution as a turn-key private-label package for carriers.
