Broadvoice, a provider of hosted voice, unified communications (UC), virtual call center and SIP trunking services for businesses, announced it’s setting a new standard for UC as a Service (UCaaS) and contact center as a service (CCaaS) implementation and adoption with the launch of its 90-day Customer Success Program backed by a dedicated Customer Success Orientation Team.
“Once a company has chosen to leverage the Broadvoice b-hive platform for all-in-one communications and collaboration, we know they want to experience the benefits right away,” said Herb Pyles, COO at Broadvoice. “That’s why we’ve always had a multistep implementation process complete with user training. Now, we’re building on that best practice by providing dedicated specialists to guide them through the first 90 days to ensure their experiences are maximized.”
The Broadvoice implementation process exceeds industry-standard self-service installs by including customized needs assessment, network readiness assessment, design and configuration, on-site survey, professional installation, training and issue resolution.
Today, Broadvoice is announcing an additional three months of dedicated professional support to ease the learning curve, ensure the system is set up correctly and promote user adoption companywide.
To kick off the engagement, customers receive a welcome packet with contact information, escalation lists and how-to instructions on b-hive features, the admin portal, billing, etc.
Customers also are assigned a dedicated Customer Success Orientation Specialist, who will assist with technical adjustments to call flows, answer billing questions or provide additional training and recommendations.
At the end of 90 days, customers receive a “graduation” packet, which includes contact information, how to open a support ticket, and everything the customer needs to know as they transition to our ongoing support teams.
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