MegaPath has implemented 100-percent U.S.-based technical support for its entire product line.
In preparation for the change, the company increased its U.S. support staff by 30 percent over the last quarter. The company completed the final step of its U.S. support strategy by successfully transitioning Tier 1 Technical Support for its Internet access portfolio to its D.C.-Metro (Herndon, Va.) and Seattle corporate offices.
The team will support MegaPath’s business VoIP, unified communications, cloud IT and managed network and security services, for customers and channel partners.
“MegaPath is committed to delivering the highest levels of customer satisfaction and loyalty,” said Mike Perusse, executive vice president of operations and CTO, MegaPath, “Our U.S. technical support staff has long achieved industry-leading satisfaction scores and we wanted to extend that high level of service to every customer across every product line. We created dozens of jobs and provided extensive training in preparation for today’s final handoff, and we are confident our customers will benefit from a cohesive support team working alongside other MegaPath employees and within the communities we service.”