netsapiens, a provider of unified communications (UC), plans to implement a frequently-requested group of customization tools to its existing customer portal tool kit.
Known as SNAPbuilder, the package of tools will provide the ability to customize “button” labels, deploy pre-built templates, make bulk edits across templates and build phone directories – directly from within the existing customer portal.
Other enhancements include:
- Gravatar Integration – Introduces the ability to further customize SNAPmobile Web using Gravatar, an avatar provider
- Time of Day Routing for DID – Introduces the ability to route DIDs based on the time of day directly from the DID Inventory edit module within the Portal
- Ubuntu 16 Support
- G722 Support for Recording – Calls using the G.722 codec can now be recorded by the Recording Module and automatically converted for storage and playback
“We listen to our customers, plain and simple,” said Anand Buch, CEO at netsapiens. “It’s why our customers choose netsapiens over the competition. SNAPbuilder is just one of many enhancements we’ve made to our customer portal tools over the last year. This is particularly big for us as SNAPbuilder truly takes what is an exceptional portal and user-interface and adds a level of customization and support you just don’t see yet. Our customers asked for it, and we made it happen.”
Bret Schnitker, vice president of operations at netsapiens customer Snapcom, added: “We had been offering VoIP services on a PBXware platform offered by one of netsapiens’ competitors. While it worked okay, it didn’t have the geo-redundancy we required and they simply didn’t have the management tools we needed to best serve our customers. What’s more, we needed a real call center solution and an overall platform and portal that was fully customizable and easy to implement. netsapiens provided all of that and more. Switching to netsapiens was a no-brainer for us.”
