Nitel Appoints Executive to Lead Customer Success

Nitel, a network-as-a-service provider, has appointed Michael Taylor as senior vice president of customer success, underscoring the company’s commitment to its differentiated customer experience. Taylor’s career has focused on customer experience, success, and operations, for more than 20 years at AT&T, CareerBuilder and ClickDimensions, where he most recently served as chief customer officer.

The senior vice president of customer success position is newly created to drive Nitel’s growth strategy and to further differentiate itself in an industry where Nitel had been established as a leader by way of several prestigious awards.

In embracing customer success as a key business driver, Taylor will build upon Nitel’s Customer Success Model that gained traction late in 2021 when international private equity firm, Cinven, made a significant investment in Nitel after being attracted to its contribution to the company’s aggressive growth.

“Nitel has experienced tremendous success by putting customers first in a way that much of our competition doesn’t,” said Mark Dickey, Nitel’s Chief Revenue Officer. “Michael has built his career around building practices, processes, and teams that deliver business value to customers beyond the basic functionality of the services they purchase. We are excited to build on our solid foundation, and Michael is just the person to lead us down that path.

“We continue to carry out our vision with strategic leadership hires,” Dickey continued. “We’ve added tremendous talent to the management team at Nitel across the board. Michael is our most important hire when it comes to customer success, and we are confident he will be a driving force in enhancing Nitel’s customer-centric culture.”

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