Ooredoo Upgrades CX with Centralized Access to Global Apps, Digital Services

Ooredoo Group signed an agreement with Google Cloud to leverage Apigee’s centralized API gateway. The deal is the latest partnership between Ooredoo and global technology players aimed at future-proofing its business by evolving its core operations to smart telco, upgrading its customer experiences across business-to-consumer and business-to-business sectors.

The Google Cloud Apigee platform enables operating companies in all Ooredoo markets to integrate digital partners and global applications, with its internal systems through a set of APIs, thus offering a streamlined service to customers. Business customers benefit from accessing the API gateway capabilities for their own operations.

Ooredoo Group Managing Director and CEO Aziz Aluthman Fakhroo said, “This strategic partnership between Ooredoo and Google Cloud will propel us on our journey to deliver transformational digital experiences for our customers, in an environment of accelerating change.  Ooredoo is committed to upgrading our customers’ world, through the strong and sustainable development of our operations, and leveraging Google Cloud’s state-of-the-art Apigee platform will be a critical success factor in the achievement of this end goal.”

Ooredoo Qatar has deployed the hybrid API gateway from Apigee. The solution combines on-premises systems with Google Cloud for better latency and data protection and has upgraded the digital journeys provided by Ooredoo Qatar to its customers.