A strategic partnership was announced between i-Comm Connect and TeleDomani at the recent Channel Partners Conference in Las Vegas. This partnership will expand the reach of TACTAL, i-Comm Connect’s award-winning WebRTC solution that allows businesses to offer real-time communications over the web.
According to i-Comm Connect director of partnerships Kent Terpe, “We are very pleased to have TeleDomani, the largest Master Agent in the Northeast, join us as a strategic partner. They have a great reputation for delivering voice, data, wireless, and cloud services. With TACTAL, TeleDomani is well positioned to capture new revenue sources and provide greater value to their growing agent and customer base. The partnership allows them to differentiate in the market and deliver an optimal click to connect end-user experience.”
In today’s increasingly mobile and web-centric world, TACTAL enables businesses to leverage their internet presence by adding an embeddable call button with visual navigation to their website or application. Customers and prospects can instantly and securely connect to the right representative, while remaining engaged with the website content.
Key product features include:
Web-based, toll-free call buttons can be added to websites, mobile applications, email signatures, and e-marketing materials for customers to instantly connect to the business;
A patented visual directory allows customers to navigate through a menu of endpoints to seamlessly connect to sales and support agents that can solve their inquiry on first contact;
Powerful Analytics create a new data pipeline for strategic insight into caller behavior, boosting ROI;
CRM Integration allows agents to leverage customer profiles and caller session data in real-time for faster problem resolution and superior service; and
Encrypted Calling protects sensitive customer and business data.
“Almost all aspects of business are done through digital touch points, and TACTAL allows businesses to rediscover their website as a valuable tool to boost call volumes and connect better with their customers and prospects,” stated Carmine Yodice, Director of Business Development at TeleDomani. “TACTAL makes it easy to engage with customers at every stage of their online journey and increase the bottom line.”
According to i-Comm Connect, there are several programs specifically designed for any partner looking to create product differentiation and new revenue streams.
The Agent Program makes it easy to sell TACTAL branded products and expand your market position by delivering an innovative and patented solution at the forefront of the customer service industry, while earning a residual income with no minimums. I-Comm Connect provides the marketing collateral, training, sales assistance and handles the onboarding, support, and account management.
The White Label Channel Program is designed for UC service providers, system integrators, MSPs, and VARs who want to sell TACTAL under their brand as a cost effective, future proof SaaS solution without the infrastructure complexities and associated cost. White label partners own the customer relationship, set price points and margins based on customer requirements, and bill customers directly, thereby increasing value and average revenue per user. The software is completely branded by the white label company and their network is also used for call termination.
“Today, multi-device, always connected customers are more demanding than ever and have high expectations for customer service and sales support,” Terpe noted. “With TACTAL, companies can engage seamlessly with prospects and customers anywhere in the world to decrease time to resolution, boost sales and turn customer engagement into a competitive advantage. Customer experience is the most powerful differentiator in business and TACTAL improves customer satisfaction and builds loyalty for years to come.”
