Staircase AI, a customer intelligence platform, announces Staircase AI-Responder, a proprietary Generative AI-powered intelligent response solution to support B2B post-sales teams. The technology supports CS teams and boosts productivity by maintaining high-touch relationships using fewer resources.
Unlike others in the market who integrate or white label ChatGPT as a product offering, Staircase AI’s original technology learns from customer data to instruct generative AI about customers. The company uses the AI-Responder, disrupting the existing method of rule-based automation and templates.
As brands look to enhance customer success, AI response-led technology is designed to replace generic playbooks. A recent survey of U.S.-based customer success professionals shows 82 percent say playbooks are essential for customer success teams, but only half have implemented them. Additionally, 62 percent said playbooks are inaccurate, have irrelevant tasks and are a waste of customer success managers (CSM) time.
Staircase AI Responder highlights include:
- Tailor responses are based on the customer feedback or context of historical interaction, as generative AI doesn’t take the history of a customer into consideration or a brand’s service or product context.
- Proactively helps identify and respond to negative trends in customer engagement.
- Machine Learning (ML) models are trained to get to know the customer through sentiment scoring, relationship changes, underlying risk signals and more.
- Automatically identiﬁes a response that brands may choose to send to customers, always in the right context.
“The post-sales lifecycle is ripe for disruption. We no longer need to go from the customer to the data or wait for surveys to reactively deal with an unhappy customer. Now, data can continuously track every interaction and address churn signals using AI – all before they escalate, and then create an appropriate response brand can choose to send,” said Ori Entis, co-founder and CEO at Staircase AI.
This personalized communication solution reimagines and redesigns post-sales lifecycles, ﬂipping an outdated system and creating unlimited business efﬁciency potential. CS teams will no longer have to harvest customer information manually and use incomplete or outdated data to create playbooks. Staircase AI promotes a proactive inside-out dynamic by tracking customer activity and interactions in real-time to pinpoint churn signals and growth opportunities.
To request a trial of Staircase AI Responder, please visit staircase.ai.