TELUS Deploys Verint Workforce Engagement on Google Cloud

Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform.

TELUS designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Fueling all stages of company growth, the company partners with brands from high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, health care, and travel and hospitality.

The selection and implementation of Verint Workforce Engagement is the latest development in the two companies’ long-term partnership. The deployment supports approximately 30,000 of TELUS’ team members and will be offered to its clients worldwide as a next-generation workforce engagement and customer experience platform.

Verint Workforce Engagement enables organizations to empower their teams to engage more effectively with customers. Through improved forecasting and scheduling, knowledge sharing, quality assurance and process management, organizations gain opportunities to improve the customer experience, reduce costs and drive revenue.

Leveraging the latest release from Verint, TELUS will supercharge team member and customer engagement through deep analytics and insights delivered via a combination of key capabilities and modern user interfaces.

The implementation was completed quickly and remotely. TELUS and Verint teams were able to deploy and upgrade the Verint suite on Google Cloud’s platform within three months, significantly reducing the deployment time required for on-premises solution deployment. Leveraging Google Cloud’s platform, TELUS will benefit through inherent security, scalability and IT simplification; moving forward, the company will gain seamless access to software updates in real-time, worldwide.