Veracity Networks, a cloud communications provider, has been named the winner of a Stevie Award for Customer Service Success in the 15th annual Stevie Awards for Sales & Customer Service.
Veracity Networks provides customers a consistent support model with one-call resolution. Over its 18 years of service, it has implemented a 1-1-3 initiative that focuses on a proactive approach. Its customer support team reaches out to each new customer one week, one month and three months after installation of services. By doing this, it can maintain a 9.16 out of 10 customer satisfaction rating.
“Clients need to feel wanted and one way for them to experience this, is through follow ups. The 1-1-3 initiative adopted by Veracity is unique and a highly commendable move in delivering excellent customer service. In addition, proactive solutions during the COVID-19 pandemic, allowed the business to run as usual and this certainly delights the customers,” wrote one Stevie Award judge.
The Stevie Awards are recognized as the world’s top customer service and sales awards. They were created to recognize those in the business world for their achievements and positive contributions globally. In this year’s competition, more than 2,300 companies from 51 nations were nominated. Award winners were selected by the average scores from more than 160 professionals worldwide on nine specialized juries.