Windstream Enterprise, a managed communications service provider, has fortified its WE Connect portal with enhancements aimed at giving customers and channel partners greater insight into their networks and their businesses.
WE Connect is a best-in-class portal that gives Windstream Enterprise customers a single pane of glass through which to monitor, manage and analyze virtually every aspect of their network in real-time. The latest enhancements include greater visibility into the status of orders in-flight, a new dashboard widget for quick voice service management, and several user interface improvements for easier navigation.
Customers now will have access to exclusive product offers designed toward their business needs to help them save money and enhance efficiency, as well as a new user invite experience that is more intuitive for first-time users and simplifies OfficeSuite UC onboarding.
The enhancements extend to the WE Connect Partners Portal for channel partners. Those updates will help Windstream Enterprise’s channel partners more efficiently and effectively manage their ongoing customer contracts and integrate with customers’ data during the onboarding phase.
This is the second major update to WE Connect this quarter. Recently, WE launched the WE Connect Insights Engine, which provides customers with greater detail and analysis of their SD-WAN environments. The deep-dive analytics built into Insights Engine empowers customers to proactively manage their networks and fight against cyber threats, while the new user interface and other features recently announced give customers a more streamlined experience.