ACT Selects KADENCE Circuit Management

KADENCE has announced that Advanced Communications Technology (ACT) is set to implement KADENCE Circuit Management (KCM).

KCM is a SaaS platform architected to drive profitability through the optimized management of special circuits and inside plant equipment.

“ACT’s mission centers on deploying cutting edge communication services and building customer loyalty,” said Aaron Sopko, ACT general manager. “To fulfill our mission, we need the best tools and technology to manage our network and meet our customer needs.  KCM definitely supports our mission as our network visibility will be enhanced and we expect to realize significant gains in operational efficiency.”

Todd Twete, KADENCE’s vice president of sales, added: “ACT was facing some challenges common to many telecommunications providers. The process for managing the special circuit network was manual and network knowledge resided with a few key team members. In a growing business with diverse technologies, scalability and efficiencies were a concern.  It’s quite satisfying to know that our platform will help further the initiatives of a prominent partner like ACT.”

KCM’s workflow engine formalizes business processes, enhances customer satisfaction and tracks KPIs. Network visibility is enhanced by functionality that documents circuits, facilities and inside plant; and correlates network customers, circuits and contracts. A report library also offers comprehensive and customizable information including reports specific to contract management and NECA reporting. The KCM product development roadmap includes fiber ring management (Q1 release), a ticketing system (Q2 release) and an outside plant module (Q1 2017).