Dialpad Inc., a leader in AI-powered communication and collaboration, saw unparalleled channel growth in the second quarter of 2021, driven by demand for its cloud contact center. As Dialpad scales beyond $100 million in annual recurring revenue (ARR), the company continues to leverage the channel as a leading revenue driver, accounting for more than half of overall revenue in the second quarter, up from 40 percent in the previous quarter.
“We have had another great quarter in the channel demonstrated by the team’s incredible contribution to company revenue while simultaneously doubling the number of registered partners in our new Partner Portal,” said Mike Kane, senior vice president of Global Channel Sales, Dialpad.
Record-breaking channel growth in Q2 contributed to Dialpad’s best quarter in company history, highlighted by:
- Overall Growth – Dialpad’s channel represented 57 percent of overall sales in Q2, yielding a 151 percent increase compared to Q2 last year.
- Booking Growth – Dialpad increased bookings by 150 percent year-over-year in Q2 and saw quarter-over-quarter growth in midmarket (30 percent) and enterprise (125 percent).
- Team Expansion – Dialpad grew its channel team by 400 percent year over year.
- New Customers and Partners – New national customers and partnerships, including Lithia Motors, Smart AutoCare, OTR Capital and Martech, were established in tandem with channel partners, adding to Dialpad’s growing roster of relationships.