MegaPath has announced its Call Center Premium service, available via channel partners.
The service expands the company’s cloud-based call center solutions to support all call center environments from basic call distribution, queuing and simple reporting, to advanced call centers with more complex queuing, reporting and management needs.
“MegaPath’s new Call Center Premium service helps businesses, especially those with geographically dispersed staff, boost agent productivity, increase the quality of customer interactions, and reduce costs,” said Dan Foster, president, Business Markets, MegaPath. “Our full-featured cloud-based services enable businesses to upgrade to a scalable, state-of-the-art contact center much more quickly and economically than implementing an on-premises solution.”
MegaPath’s Call Center Premium service enables companies to manage heavy call volumes in sales call centers and technical support work groups. In addition to the interactive voice response (IVR), automated call distribution (ACD), and team collaboration features available with the existing Call Center Pro offering, Call Center Premium service includes: Expanded call queue, disposition codes, whisper messages, night/weekend schedules, and queued call management with one-click transfer; pre-configured and customizable reports for real-time and historical performance metrics to help managers and supervisors make informed queue management and staffing decisions; and outbound ACD to support outbound dialing campaigns.
Customers already using Call Center Pro will have the option to upgrade to the new Premium service.