Plantronics has released a new version for its software subscription service, Plantronics Manager Pro.
Plantronics Manager Pro is used to offer analysis suites for IT and contact center managers, helping them evaluate service, patterns and conversations, with Asset Analysis as the company’s first generally available suite. Version 3.8 and the Asset Analysis suite are designed to provide insight from voice interactions to IT and contact center managers, through analytics and data aggregation. The upgrade provides the ability to track device deployment, as well as configurations, reconfigurations and firmware updates. It can locate non-standard firmware, software, softphone and communications client deployments, and it defines standard device settings through user personas.
It’s also designed to help channel partners. Resellers can remotely manage configurations and send out updates to settings and firmware, as well as help customers prepare for updates and changes and handle configuration issues.