This article was sponsored by Bicom Systems, a leading unified communications provider.
There have been many technology trends this past year that have impacted the communications industry. Last week, we discussed AI and unified communications (UC). This week we are talking about the Internet of Things (IoT).
The IoT
The IoT is planted in everyday items, allowing them to send and receive data. In simpler terms, IoT can be any physical object that is connected to the internet. Everyday items like smart toasters, kitchen appliances, fitness trackers, children’s toys or even a self-driving transport truck fall under the IoT category.
A great example of the IoT can be seen in smart homes. In a smart home, everything is connected and the homeowner can control their lighting, thermostat temperature, appliances, security and entertainment systems. They can control these things from their phone, tablet, computer or even by voice command. Physical devices are embedded with electronics, software, sensors, actuators and connectivity, enabling them to connect, collect and exchange data. Not only can you have a “smart” house, but with IoT you can also have a smart office. IoT devices are an enormous time saver.
All by voice command, employees can:
- Report problems;
- Add items to their calendars;
- Manage tasks;
- Check the weather; and more.
As mentioned in the beginning, IoT is about connecting one device to another, to a human or to an appliance. UC is involves bringing all communication aspects together. So technically, these communication devices we are using for UC are considered IoT.
The wearable device, like a smartwatch, that seamlessly syncs to your tablet at home and mobile device in the office are all ways you are connected through IoT. But they are also considered UC devices.
See where we are going with this? IoT plays a huge role in your UC devices, especially now that communication devices are becoming more advanced. IoT is enhancing how you interact and communicate with your customers.
By giving your communication devices a voice, you can:
- Increase productivity;
- Gain a competitive advantage;
- Increase collaboration capabilities;
- Improve the customer service experience; and
- Enhance the user experience.
It is an exciting time to see this combination of IoT and communications grow! The opportunities for this collaboration are endless. IoT and UC may seem complicated to understand and learn, but just know, they were created to make our lives easier.
Laura Kyle is a marketing assistant for Bicom Systems (www.bicomsystems.com).
