Claro Enterprise Solutions has announced the release of a report conducted by Frost & Sullivan analyzing technology and market trends around UCaaS services.
The report concludes that businesses are increasingly adopting IP telephony and UCaaS solutions to increase worker productivity, improve collaboration and enhance customer experiences. The report also states that UCaaS options are expanding for mid-market organizations (those with anywhere from 1,000 to 5,000 users).
According to Frost & Sullivan, 82% of North American technology decision makers are moving or planning to move parts or all of their enterprise telephony to the cloud by the end of 2019. Drivers of this trend include growing numbers of mobile and remote workers, a pressing need to reduce IT complexity to focus on business strategy and the increasing affordability and functionality of technology solutions.
In this environment, mid-market businesses are positioned to leverage UCaaS to address increasingly sophisticated business requirements around scalability, collaboration and customer experiences in a cost-effective manner.
To access the white paper, click here.