BellTech Taps Tone’s ReliaTel for Service Management

Tone Software has announced that the ReliaTel UC Service Management technology is powering the Belltech Bell360 unified communications (UC) managed services offering.

Through ReliaTel, Belltech, a channel distributor, is providing quality and service assurance for its clients’ UC services and system availability, while also reducing total cost of ownership for UC technologies.

Founded in 1998 in Santiago, Chile, Belltech provides contact center, IP telephony, unified communications and point of sale (PoS) technology solutions across Argentina, Brazil, Chile, Colombia and over 100 other countries through its network of channel partners. Its offerings include technologies from Avaya, Microsoft, HP, Extreme, Aspect and others, and services range from basic remote monitoring and maintenance to fully outsourced data center and telecommunications operations management for global financial, retail, transportation and contact center organizations.

“At Belltech, we leverage our 22 years of telecommunications expertise to fully understand our clients’ needs and then design and deliver the right solutions to best meet those needs, including telephony and video, mobility and call center applications, networking, security and ongoing services,” said David Vaizer, global services and support director, Belltech. “ReliaTel provides the flexibility we need to manage the diverse technologies and configurations we deploy through one solution and enables our teams to meet our SLAs and improve the overall performance of the communications and collaboration platforms our clients depend on to conduct business.”

ReliaTel offers deep analytics, multi-tenant design, re-brandable management portal, flexible configuration options, and cost-efficient licensing.

“Belltech’s unique service options include technology experts dedicated to each client and premier technologies such as ReliaTel that enable our teams to efficiently deliver the Bell360 management service in 20 countries and over 200 businesses,” commented Rodney Everarv, vice president, Belltech. “By incorporating ReliaTel’s advantages, such as the re-brandable interface and flexible licensing options, Belltech is well positioned to provide the most competitive and comprehensive UC managed services offering available today.”