Charter Communications promoted Jodi Robinson (EVP, Digital Platforms) and Jake Perlman (EVP, Software Development & IT) to new positions within the company.
Robinson will oversee Digital Platforms organization expansion, covering areas such as video product management, customer self-service platforms, internal design and data platforms, as well as employee-facing support for customer service representatives, field technicians, customer online ordering and video engineering. Perlman, meanwhile, will unify and optimize separate shared enterprise software development, infrastructure and deployment processes with the IT and Software Engineering organizations.
Both will report to Chief Product and Technology Officer, Rich DiGeronimo.
“We are experiencing a rapid transformation in the technology that customers and employees use,” said DiGeronimo. “We must continually refine and improve our products to differentiate and to meet and exceed the expectations of our customers and employees. Under Jodi’s leadership, the Digital Platforms team has produced great success with the Spectrum TV App along with driving adoption and increasing customer satisfaction for Spectrum’s top-rated self-support application, the My Spectrum App.”
DiGeronimo went on to note that “Jake brings a broad range of software development experience to the IT function, with the most recent example of developing the company’s Advanced Home WiFi product. By uniting IT and the software engineering teams, Jake will be able to drive top-notch development practices that will power best in-class experiences for our customers, as well as our employees who serve them.”
Robinson – a former Starz Entertainment executive – oversaw Digital Platforms organizations and User Experience Design and Development, while Perlman led Video and Shared Software Services, Video and Voice Engineering, Lab Infrastructure and Deployment support. Perlman is also the former CIO of Bright House Networks and CenturyLink staff member.
