RPM Telco, a provider of a commission processing application for channel organizations, has updated its platform.
The version adds fresh functionalities to the CRM side of the application. The main focus of this version was to enhance collaboration between agents and end customers, so it contains a self-serve capability to enable agents to take control.
Channel partners can now present quotes and orders in a way that is clear, direct and simple; and have the ability to download a quote or order from RPM in PDF format to email or print and present. To further enhance the CRM experience, they are now able to view the customer service emails (email integration) from the supplier, making sure they are up to date on the most recent conversation that supplier’s staff has had with the prospect or customer.
Suppliers also can now set up automatic actions that can send a task to the agent that is selected on the quote or order to make sure that he or she is alerted on important information changes.