Windstream has embraced the cloud further with the launch of its unified communications as a service (UCaaS) product. The managed cloud-based solution, available via the company’s channel partners, takes aim at enterprise and mid-sized businesses for a flat monthly rate.
The UCaaS product suite is hosted in Windstream’s secure data centers and leverages Windstream’s MPLS networking with Quality of Service (QoS). It features 24×7 remote and onsite monitoring and support. UCaaS integrates with existing customer tools, such as call centers, Exchange products and social media platforms, and its single interface enables application integration and customization. Bundled solutions include services such as analog or VoIP lines, unified messaging, desktop video and a variety of mobility solutions.
“Our UC solution helps businesses create a more collaborative and connected workforce, providing anytime, anywhere access to a range of UC options, using a single, consistent interface,” said Matt Preschern, senior vice president and enterprise CMO at Windstream. “Our business customers are seeking solutions that offer business continuity, security and increased productivity – UCaaS, supported by our team of experts and entirely hosted and managed by Windstream, from our data center to the MPLS network, provides the smart solutions and personalized service our customers need to help their businesses succeed.”
According to industry research firm Frost & Sullivan, the hosted IP telephony and UCC market in North America, which includes UCaaS, is projected to reach $13.23 billion in total market size by 2020, growing at a compound annual growth rate of 28.4 percent.
“The introduction of seamless and uniform real-time communication platforms is driving enterprise adoption of unified communications solutions,” said Bill Haskins, senior analyst and partner at Wainhouse Research. “Windstream UCaaS is a cloud-based UC solution that yields a number of benefits and advantages, including the ability to reduce or eliminate capital investment, decrease management complexity and enhance the flexibility of upgrades; plus, it’s a multi-vendor solution that can be tailored to meet an enterprise’s specific requirements.”
